Privacy Policy

Your privacy matters to us. Here's how we collect, use, and protect your personal information when you use zoralivenoxa's profitability analysis platform.

Information We Collect

When you interact with our financial analysis platform, we gather various types of information to provide you with personalized profitability insights and maintain our services. This collection happens through different channels and methods.

  • Personal identification details including name, email address, and professional title
  • Company information such as business name, industry sector, and organizational size
  • Financial data you choose to upload or input for analysis purposes
  • Technical information including IP address, browser type, and device characteristics
  • Usage patterns and interaction data within our platform
  • Communication records from support requests and feedback submissions

How We Use Your Information

The information we collect serves multiple purposes in delivering and improving our profitability analysis services. We process your data to generate accurate financial insights, customize your user experience, and ensure platform security. Additionally, we use aggregated and anonymized data to enhance our analytical algorithms and develop new features that benefit all users.

We never sell your personal information to third parties. Your financial data remains confidential and is only used for the specific analytical purposes you've authorized.

Our data processing activities include generating custom reports based on your financial inputs, sending relevant updates about platform features, providing technical support when requested, and conducting security monitoring to protect your account. We also analyze usage patterns to identify areas where we can improve user experience and platform functionality.

Data Storage and Security

Your information is stored on secure servers located in Canada, with additional backup systems maintained according to industry best practices. We employ multiple layers of security including encryption both in transit and at rest, regular security audits, and strict access controls that limit who can view your data.

Our security measures include advanced firewalls, intrusion detection systems, and continuous monitoring for suspicious activities. All staff members with data access undergo thorough background checks and receive regular training on privacy protection protocols. We maintain detailed logs of all data access activities for audit purposes.

Your Privacy Rights

Under Canadian privacy legislation, including PIPEDA, you have specific rights regarding your personal information. We're committed to honoring these rights and making it straightforward for you to exercise them.

Access Right

Request a copy of all personal information we hold about you, including how we obtained it and how we're using it.

Correction Right

Ask us to update or correct any inaccurate personal information in our systems within a reasonable timeframe.

Deletion Right

Request deletion of your personal information when it's no longer needed for legitimate business purposes.

Portability Right

Obtain your personal information in a structured, commonly used format for transfer to another service provider.

Data Sharing and Third Parties

We work with carefully selected service providers who help us deliver our profitability analysis platform. These include cloud infrastructure providers, payment processors, and customer support tools. All third-party relationships are governed by strict contractual agreements that require them to maintain the same level of privacy protection we provide.

We may also share aggregated, anonymized data with research institutions or industry organizations to contribute to broader financial analysis research. This data cannot be traced back to individual users or companies. In rare circumstances, we may be required to disclose information to comply with legal obligations or respond to valid government requests.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Account information is typically maintained while your account remains active, plus an additional period to accommodate potential reactivation requests.

Financial analysis data may be retained for longer periods to maintain historical accuracy in your reports and enable trend analysis. However, you can request deletion of specific data sets at any time. After account closure, most personal information is deleted within 90 days, though some records may be retained longer to meet regulatory requirements or resolve disputes.

Cookies and Tracking

Our platform uses cookies and similar technologies to enhance your browsing experience and provide personalized features. Essential cookies are necessary for platform functionality, while analytics cookies help us understand user behavior and improve our services. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.

International Data Transfers

While our primary data storage is in Canada, some of our service providers may process data in other jurisdictions with adequate privacy protections. When international transfers occur, we ensure appropriate safeguards are in place through contractual protections and compliance with applicable cross-border data transfer regulations.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications and prominent notices on our platform. We encourage you to review this policy regularly to stay informed about how we protect your information.

Privacy Questions or Concerns?

If you have questions about this privacy policy or want to exercise your privacy rights, please contact our Privacy Officer:

Email: info@zoralivenoxa.com

Address: 11729 105 Ave NW Suite 203, Edmonton, AB T5H 0L9, Canada

Phone: +14165322263

This privacy policy is effective as of January 15, 2025, and was last updated on January 15, 2025.